Category
Order and delivery
Desk and features
Service
Other
FAQ
Order and delivery
Where is my order ?
Once your order has been confirmed, you will receive a confirmation e-mail containing all the relevant information, as well as the tracking number for your parcel.
Delivery times
Each product is made to order, so delivery times may vary. We estimate delivery of your order within 15 days, but this can be extended to 40 days.
My order is missing a product
Errors may occur during the ordering process. Please let us know by contacting us directly via the contact form. ici.
In which country do we deliver ?
We currently only deliver to France for pre-orders. Delivery to mainland France is free, but delivery to Corsica and DOM TOM may be subject to delivery charges.
Terms of delivery
Delivery to mainland France is free. For other European countries, charges may apply. We do not deliver to other continents.
How to cancel my order ?
If you wish to cancel an order, you have up to 48 hours after receipt of the order confirmation to do so, in which case charges may apply and a partial refund will be made.
Desk and features
What tools are needed to assemble the desk ?
The tools needed to assemble the desk are included. For added convenience, you can use a screwdriver.
What are the assembly instructions ?
Assembly instructions are included in the tray packaging. All assembly steps are described in several languages. If in doubt, please contact us.
What colors are available ?
For the moment, 3 top colors are available: white, black and oak.
2 foot colors are available: black or white.
Are the accessories compatible with the desk ?
All accessories have been specially designed for the office, so they're all compatible.
Can I buy the accessories later ?
Some accessories can be added to the desktop. However, some accessories, such as the charge box or LED strip, require specific machining, so they can't be added simply.
What is the maximum weight my desk can support ?
The maximum load of the desk is 100kg (including tray).
Service
My desktop won't move / an error code is displayed
There are various reasons why the desk may have a problem, and a list of error codes and instructions can be found in the assembly instructions.
Anything else ?
Si vous ne trouvez pas la réponse à votre question ici, vous pouvez nous contacter.